Refund policy
Returns
Apparel:
items purchased are eligible for a return if your item must be unused and in the same condition that you received it. This does not apply to customized apparel (names, numbers, etc). DEFECTIVE APPAREL can always be returned but must be reported as defective within 14 days of receiving the garment.
Lessons:
If you feel like the lesson you received was not valuable, you may contact us via the chat icon on our site and we can provide you a credit to take another class with a different coach. If you feel that both classes truly provided you with no value, you may reach out once more for a refund.
Events:
All event ticket purchases are final. Spectator tickets may be transferred after purchase. We aim to include all interested patrons and enthusiasts of movement arts and gloving in our events. However, we reserve the right to refuse service or attendance of anyone we feel may cause danger or disturbance to the overall atmosphere of the event. Anyone asked to leave will be refunded in full for any tickets purchased.
non-returnable items:
Gift cards, event tickets, custom name apparel.
Refunds (if applicable)
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Sale items (if applicable)
Regular-priced items may be refunded, sale items can only be exchanged for a different size/variant.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@yougotmoves.com or use the chat icon on our website and we will provide you with a return shipping label.
Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.